Frequently Asked Questions
If you would like answers to questions not listed below please contact us.
I don't know which service I need!
No problem! If you currently have a CV, feel free to submit it for a free critique. Alternatively give us a call on 020 7112 8146.
What's the full order process?
See order process.
How long will it take to get a CV?
Our 'standard' turnaround time is 3-5 days. For a guaranteed turnaround of 6 / 12 / 24 / 48 hours, a surcharge will apply.
We will not sacrifice quality for speed. If we feel we're unable to meet a specific deadline, we will tell you.
Can I have a telephone consultation first?
Of course. A telephone consultation is entirely optional (but often recommended). We find that some clients can not make personal calls during working hours. In this case, if we do need to expand on details, we can either arrange a convenient time or email our questions.
Other CV writing companies claim to guarantee an interview, why don't you?
At no point do we promise your new CV will guarantee you an interview. Job seeking is a complex process and securing a new role is based on many factors. Instead, we promise we'll do everything within our expertise to ensure your new CV is sufficiently targeted and highlights your relevant skills. Please think carefully before engaging services claiming to "guarantee" an interview.
How can I pay for a CV?
Payment can be made online using a credit or debit card. We also accept payment via: Paypal, telephone and bank transfer.
Can I see an example CV?
Yes. All you need to do is email us asking to see an example.
What formats will my new CV be in?
You'll receive your new CV in 3 formats.
Will I be able to edit the CV you create for me?
Yes. You'll be able to edit, print and save all the files we send you.
If I lose my CV, do I have to pay to have it sent again?
If you lose your CV, let us know and we'll send you another copy free of charge.
Can I see some testimonials?
How quickly will I get a new job if I order a CV?
This is impossible to predict (despite claims by some of our competitors which cannot be backed up!). The key objective of a professionally-created CV is to get you to the interview stage.
Do you offer any guarantees?
We're one of the only CV writing companies to offer a full one year of ongoing support with all CV packages. With this, you're able to contact your Consultant at any time to: add new jobs, add new qualifications and make tweaks to your new CV.
CV writing is not an exact science and we're aware that people have differing views on what is a "good" CV. We promise that we, as a company with nearly two decades of experience in CV writing, will provide the best possible advice. CV writing fees are generally non-refundable due to the bespoke nature of our service (we do not use templates or "stock" content) and due to the fact it is a product that cannot be resold. It is at the Manager's discretion to offer a partial / full refund. All refunds granted will be charged a refund fee of 20% the purchase price.
All our services are covered by Distance Selling Regulations.