Frequently Asked Questions

After you place an order, we'll gather your current CV (or questionnaire if you do not have one), alongside details of any target roles you have. We'll then research the requirements of your target roles against your CV to identify what we need to expand upon. Any further details can then be gathered via phone or email. Once you receive your first draft, our support continues for a year, allowing you to update your CV with new roles, qualifications, or adjustments during your job hunt.

See order process for more information.

Sure. We can start afresh for you. Once an order has been placed, we will gather the basic details needed to make a start using a questionnaire. Your Consultant can then gather further information via phone and / or email (whichever is easiest for you).

Yes. All CVs are prepared with ATS in mind. While writing your CV, we will research your target role(s) to ensure your new CV is keyword-optimised to get past the initial ATS screening process.

We do not claim to have writers in every industry as this isn't possible. Instead, we have a mix of experience spanning 20+ years across multiple industries. If we ever review a CV that we do not feel we can add value to, we'll tell you. Transparency and honesty are very important to us.

Our 'standard' turnaround time is 3-5 days. For a guaranteed turnaround of 12 / 24 / 48 hours, a surcharge will apply.

Of course. A telephone consultation is entirely optional (but often recommended). We find that some clients can not make personal calls during working hours. In this case, if we do need to expand on details, we can either arrange a convenient time or email our questions.

At no point do we promise your new CV will guarantee you an interview. Job seeking is a complex process and securing a new role is based on many factors. Instead, we promise we'll do everything within our expertise to ensure your new CV is sufficiently targeted and highlights your relevant skills. Please think carefully before engaging services claiming to "guarantee" an interview.

You can see an in-depth before and after example of a CV we reviewed. Do feel free to contact us should you wish to view further examples.

We prepare all CVs in editable Microsoft Word (.docx) format. We will also supply a PDF file (this retains formatting integrity across all systems). If you require a specific file type, such as Google Docs or Apple Pages, that’s also not a problem.

Yes. You'll be able to edit, print and save all the files we send you.

If you lose your CV, let us know and we'll send you another copy free of charge.

It's challenging to predict specific outcomes in the job market. We will never make false promises or unsubstantiated claims. Instead, our commitment is to support you in reaching interview shortlists by crafting a bespoke CV that aligns with your career aspirations (backed up by our one year of ongoing support).

We're one of the only CV writing companies to offer one year of unlimited support with all CV packages. With this, you're able to contact your Consultant at any time to: add new jobs, add new qualifications and make tweaks to your new CV.

CV writing is not an exact science and everyone will have differing views on what constitutes a "good" CV. CV writing fees are generally non-refundable due to the bespoke nature of our service (we do not use templates or stock content), and because CVs that cannot be resold. It is at the Manager's discretion to offer a partial / full refund.

All our services are covered by Distance Selling Regulations.